Frequently Asked Questions

Last updated: September 16, 2026

Welcome to the Pawlorette FAQ. Here you can find answers to common questions about our pet apparel, orders, payments, shipping, returns, and customer service.

Pawlorette is owned and operated by NOBLE DESIGN LIMITED.

What products does Pawlorette offer?

Pawlorette offers thoughtfully selected pet apparel and accessories designed to combine comfort, practicality, and refined style. Product materials, measurements, colors, and care information are provided on each product page.

How do I choose the correct size for my pet?

Measure your pet carefully and compare the measurements with the size guide shown on the applicable product page. We recommend choosing based on your pet’s measurements rather than breed or weight alone.

If your pet falls between two sizes, selecting the larger size may provide a more comfortable fit.

How should I care for Pawlorette products?

Please follow the care instructions provided on the product page or product label. Where no specific instructions are provided, we recommend gentle hand washing with mild detergent and air drying.

How do I place an order?

Select your preferred product, choose the correct size, color, or other available option, add it to your cart, and complete payment at checkout.

An order confirmation will be sent to the email address provided during checkout.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. We will try to accommodate your request, but changes or cancellations cannot be guaranteed once processing or shipment preparation has begun.

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on your location, currency, and payment provider.

All payments must be successfully authorized before an order can be processed.

How long does order processing take?

Processing times are provided in our Shipping Policy. Processing may take longer during holidays, promotional periods, or unusually high order volumes.

How long does delivery take?

Estimated delivery times depend on the destination, carrier, and selected shipping method. Please review our Shipping Policy for current estimates.

Delivery times are estimates and may be affected by customs processing, weather, holidays, or carrier delays.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with the available tracking information.

Tracking updates may take several days to appear after the shipping label has been created.

What should I do if my package is delayed or missing?

If your tracking has not updated for an extended period or your order has not arrived within the estimated timeframe, email us with your order number. We will review the shipment and help identify an appropriate resolution.

What should I do if my item arrives damaged or incorrect?

Please contact us promptly and provide your order number and clear photographs of the item, packaging, and shipping label.

We will review the issue and offer an appropriate resolution in accordance with our Return & Refund Policy.

How do I request a return?

Before returning an item, email service@pawlorette.com with your order number and reason for the return.

Please do not send products back without contacting us first. All returns must meet the conditions stated in our Return & Refund Policy.

When will I receive my refund?

Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Your bank or payment provider may require additional time to post the refund.

How can I contact Pawlorette?

If you need assistance, please contact us:

Brand Name: Pawlorette
Company Name: NOBLE DESIGN LIMITED
Registered Address: Flat/Unit 205, 2/F, Free Trade Centre, No. 49 Tsun Yip Street, Kwun Tong, Kowloon, Hong Kong
Email: service@pawlorette.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.