Terms and Conditions
These Terms and Conditions govern purchases made through pawlorette.com (“Pawlorette”), an online store operated by NOBLE DESIGN LIMITED. By placing an order through the website, you enter into a purchase transaction with NOBLE DESIGN LIMITED, subject to these Terms and the policies published on our website.
Overview
These Terms and Conditions govern your access to and use of pawlorette.com and any purchases made through our online store.
Pawlorette is owned and operated by NOBLE DESIGN LIMITED.
Throughout these Terms, “Pawlorette,” “we,” “us,” and “our” refer to NOBLE DESIGN LIMITED.
Pawlorette is an online retail store operated by NOBLE DESIGN LIMITED. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through pawlorette.com.
By using our website or placing an order, you agree to these Terms and the policies referenced on our website. If you do not agree, please discontinue use of the website.
Eligibility and Acceptable Use
You must be legally capable of entering into a binding agreement in your jurisdiction to use our website or make a purchase.
You may not use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose. You must not introduce malicious code or interfere with the website’s security or operation.
Product Information
Pawlorette offers pet apparel and related accessories.
We make reasonable efforts to display product descriptions, measurements, materials, colors, prices, and images accurately. However, minor differences may occur due to lighting, photography, screen settings, or manufacturing variations.
We may correct errors or update product information, prices, and availability when necessary.
Sizing and Pet Safety
Customers are responsible for reviewing the applicable size guide and selecting products suitable for their pet’s measurements, body shape, and comfort needs.
Pet apparel should not restrict breathing, movement, vision, or normal activity. Supervise your pet when introducing a new item and discontinue use if the product causes discomfort, becomes damaged, or presents a potential hazard.
Orders
To place an order, select the product and available options, add it to your cart, and complete payment through checkout.
An order confirmation acknowledges receipt of your order but does not guarantee final acceptance.
We may refuse or cancel an order due to payment failure, suspected fraud, inventory shortages, pricing errors, shipping restrictions, or other reasonable circumstances. If payment has already been collected for a canceled order, an eligible refund will be issued to the original payment method.
Prices and Payment
Product prices, shipping charges, taxes, discounts, and the final order total will be displayed during checkout.
You agree to provide accurate and complete payment, billing, shipping, and contact information. Payments may be processed by third-party payment providers and remain subject to their applicable terms.
Shipping and Delivery
Order processing, shipping methods, estimated delivery times, tracking procedures, and applicable charges are explained in our Shipping Policy.
Delivery dates are estimates and may be affected by carriers, customs processing, weather, public holidays, incorrect addresses, or other circumstances beyond our reasonable control.
Once available, tracking information will be sent to the email address provided during checkout.
Returns and Refunds
Returns, exchanges, cancellations, damaged items, and refunds are handled according to our Return & Refund Policy.
To request a return, contact service@pawlorette.com before sending an item back. Returned products must satisfy the eligibility requirements stated in that policy.
Approved refunds will be issued to the original payment method after the eligible returned item has been received and inspected.
Intellectual Property
All website content, including text, product images, graphics, logos, designs, and other materials, is owned by or licensed to Pawlorette and is protected by applicable intellectual-property laws.
You may not copy, reproduce, distribute, modify, or commercially use our content without prior written permission.
Third-Party Services and Links
Our website may contain services, tools, or links provided by third parties.
We are not responsible for third-party websites, content, privacy practices, availability, or transactions. Your use of third-party services may be subject to separate terms and policies.
Disclaimer and Limitation of Liability
To the extent permitted by applicable law, our website and products are provided without warranties beyond those expressly stated on the website.
NOBLE DESIGN LIMITED will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits consumer rights or liabilities that cannot lawfully be excluded.
Indemnification
You agree to indemnify and hold harmless Pawlorette and NOBLE DESIGN LIMITED from claims, losses, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another party’s rights, to the extent permitted by applicable law.
Changes to These Terms
We may update these Terms when necessary to reflect changes to our services, business practices, or legal obligations.
The revised version will become effective when published on our website. The “Last updated” date will indicate when the latest revision was made.
Governing Law
These Terms are governed by applicable laws, without limiting any mandatory consumer rights available under the laws of your place of residence.
Contact Us
If you have questions about purchasing, delivery, returns, refunds, these Terms and Conditions, or an order problem, please contact us:
Brand Name: Pawlorette
Company Name: NOBLE DESIGN LIMITED
Registered Address: Flat/Unit 205, 2/F, Free Trade Centre, No. 49 Tsun Yip Street, Kwun Tong, Kowloon, Hong Kong
Email: service@pawlorette.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1-2 business days.