Shipping Policy

Last updated: September 16, 2026

This Shipping Policy explains how orders placed through pawlorette.com are processed, fulfilled, shipped, tracked, and delivered.

Pawlorette is owned and operated by NOBLE DESIGN LIMITED.

Processing and Fulfillment Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time. Orders placed on weekends or public holidays will generally begin processing on the next business day.

Personalized or made-to-order products, when available, may require an additional 2–5 business days for production before shipment. Any additional production time will be stated on the applicable product page.

Processing may take longer during holidays, promotional periods, unusually high order volumes, or when additional order verification is required. If a significant delay affects your order, we will make reasonable efforts to notify you.

Estimated Delivery Times

Estimated transit times begin after an order has been dispatched:

  • United States: approximately 5–12 business days

  • Other international destinations: approximately 7–20 business days

Including the standard 1–3 business day processing period, the estimated total delivery time is:

  • United States: approximately 6–15 business days

  • Other international destinations: approximately 8–23 business days

Business days generally exclude weekends and public holidays.

Delivery timeframes are estimates and not guaranteed delivery dates. Actual delivery may be affected by the destination, carrier operations, customs processing, weather, public holidays, remote locations, or other circumstances beyond our reasonable control.

Shipping Fees

Shipping costs are calculated at checkout based on the delivery destination, order contents, package weight, and available shipping method.

The applicable shipping fee will be clearly displayed before payment is completed.

Free Shipping

Eligible orders of US$49 or more qualify for free standard shipping. Any geographic restrictions or exclusions will be displayed at checkout before purchase.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.

The shipping origin may therefore vary between orders. We do not represent that all products are shipped from a local warehouse.

Items within the same order may be shipped separately from different fulfillment facilities and arrive on different dates. Customers will not be charged additional shipping fees solely because Pawlorette divides an order into multiple packages.

Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Once your order has shipped, you will receive a shipping confirmation email containing the available tracking information.

Tracking updates may take several days to appear after a shipping label has been created. If an order is divided into multiple shipments, separate tracking information may be provided for each package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you need to correct your address, contact us as soon as possible. We will try to accommodate the request, but address changes cannot be guaranteed once an order has entered processing or has been dispatched.

If delivery fails because the customer provided an incorrect or incomplete address, reasonable additional shipping charges may apply before the order is resent.

Delivery Delays

Orders may be delayed due to carrier disruptions, customs inspections, severe weather, public holidays, transportation interruptions, remote destinations, or other circumstances beyond our reasonable control.

If your tracking information has not updated for an extended period or your order has not arrived within the estimated timeframe, contact service@pawlorette.com with your order number.

We will review the tracking information, assist with the carrier investigation, and help identify an appropriate resolution. We do not automatically deny assistance solely because an order has been handed to the carrier.

Lost Packages

If tracking indicates that a package may be lost in transit, contact us with your order number and tracking details.

We will investigate the shipment with the carrier. If the carrier confirms that the package was lost in transit, we will provide an appropriate replacement or refund at no additional cost to the customer.

Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

  • Check the delivery area and any safe locations around the property

  • Ask household members, neighbors, or building management

  • Confirm that the shipping address on your order is correct

  • Contact the carrier for additional delivery details

If the package still cannot be found, contact us promptly. We will review the available information and assist with an investigation.

A tracking status marked “Delivered” does not automatically prevent us from reviewing your request. The available resolution will depend on the results of the carrier investigation and the circumstances of the delivery.

Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, contact us promptly and provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product, packaging, and shipping label

After reviewing the information, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer when the issue is confirmed.

Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping fee.

Purchasing, Receiving, Returns, and Refunds

To purchase a product, select the item and available options on pawlorette.com, add it to your cart, and complete payment through checkout.

Your order will be delivered to the shipping address provided during checkout. Order confirmation and tracking information will be sent by email when available.

To request a return, email service@pawlorette.com before sending an item back. Returns must comply with our Return & Refund Policy.

Once an eligible return has been received and inspected, an approved refund will be issued to the original payment method within the timeframe stated in our Return & Refund Policy.

Contact Us

If you have questions about purchasing, processing, shipping, tracking, delivery, returns, refunds, or an order problem, please contact us:

Brand Name: Pawlorette
Company Name: NOBLE DESIGN LIMITED
Registered Address: Flat/Unit 205, 2/F, Free Trade Centre, No. 49 Tsun Yip Street, Kwun Tong, Kowloon, Hong Kong
Email: service@pawlorette.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.