Terms of Use

These Terms and Conditions govern purchases made through pawlorette.com (“Pawlorette”), an online store operated by NOBLE DESIGN LIMITED. By placing an order through the website, you enter into a purchase transaction with NOBLE DESIGN LIMITED, subject to these Terms and the policies published on our website.

These Terms of Use govern your access to and use of pawlorette.com, including its content, features, products, and services.

Pawlorette is owned and operated by NOBLE DESIGN LIMITED.

Pawlorette and pawlorette.com are operated by NOBLE DESIGN LIMITED.

Pawlorette is an online retail store operated by NOBLE DESIGN LIMITED. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through pawlorette.com.

By accessing or using our website, you agree to these Terms of Use and the policies published on our website. If you do not agree, please discontinue use of the website.

Eligibility

You must be legally capable of entering into a binding agreement in your jurisdiction to use our website or purchase our products.

If you use the website on behalf of an organization, you confirm that you have authority to bind that organization to these Terms.

Permitted Use

You may use our website only for lawful, personal, and non-commercial purposes.

You may not:

  • Use the website for unlawful, fraudulent, or unauthorized activities

  • Attempt to gain unauthorized access to the website or its systems

  • Introduce viruses, malicious code, or harmful technologies

  • Interfere with the website’s security, performance, or operation

  • Collect information about other users without authorization

  • Copy or commercially exploit website content without permission

Account Information

If you create an account, you must provide accurate information and protect the confidentiality of your login credentials.

You are responsible for activities conducted through your account. Please notify us promptly if you suspect unauthorized access or use.

Product Information

Pawlorette offers pet apparel and related accessories.

We make reasonable efforts to display product descriptions, measurements, materials, colors, prices, and images accurately. Minor differences may occur due to photography, lighting, screen settings, or manufacturing variations.

We may correct errors or update product information, prices, and availability when necessary.

Sizing and Pet Safety

Customers are responsible for reviewing the applicable size guide and selecting products appropriate for their pet’s measurements, body shape, and comfort needs.

Pet apparel should not restrict breathing, movement, vision, or normal activity. Supervise your pet when introducing a new item and discontinue use if it causes discomfort, becomes damaged, or presents a potential hazard.

Purchases

To make a purchase, select the product and available options, add it to your cart, and complete payment through checkout.

Purchases are also subject to our Terms of Service, Shipping Policy, Return & Refund Policy, Privacy Policy, and other applicable policies.

We may refuse or cancel an order because of payment issues, suspected fraud, inventory shortages, pricing errors, shipping restrictions, or other reasonable circumstances. If a canceled order has already been charged, an eligible refund will be issued to the original payment method.

Shipping, Returns, and Refunds

Order processing, delivery estimates, shipping fees, and tracking procedures are explained in our Shipping Policy.

To request a return, contact service@pawlorette.com before sending an item back. Returns and refunds are subject to our Return & Refund Policy.

Approved refunds will be issued to the original payment method after the eligible returned item has been received and inspected.

Intellectual Property

All website content, including the Pawlorette brand name, logos, text, images, graphics, designs, and other materials, is owned by or licensed to Pawlorette and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, publish, or commercially use this content without prior written permission.

User Content

If you submit reviews, comments, images, or other content, you confirm that you have the necessary rights to provide it and that it does not violate applicable law or third-party rights.

You grant us permission to use, reproduce, display, and distribute submitted content for operating, promoting, and improving our business, subject to applicable law.

Third-Party Services and Links

Our website may contain links, tools, or services provided by third parties. We do not control and are not responsible for their content, availability, security, privacy practices, or policies.

Your use of third-party services may be subject to their own terms and policies.

Disclaimer

We make reasonable efforts to maintain accurate information and reliable website access. However, we do not guarantee that the website will always be uninterrupted, secure, or error-free.

The website and its content are provided on an “as available” basis to the extent permitted by applicable law.

Limitation of Liability

To the extent permitted by applicable law, NOBLE DESIGN LIMITED will not be liable for indirect, incidental, special, or consequential losses resulting from your access to or use of the website.

Nothing in these Terms limits any consumer rights or liabilities that cannot legally be excluded.

Suspension or Termination

We may restrict or terminate access to the website if you violate these Terms, misuse our services, interfere with website operations, or engage in unlawful or harmful conduct.

Provisions that should reasonably continue after termination will remain effective.

Changes to These Terms

We may update these Terms of Use to reflect changes to our website, services, business practices, or legal obligations.

Updated Terms become effective when published on the website. The “Last updated” date will indicate when the latest revision was made.

Governing Law

These Terms are governed by applicable laws, without limiting any mandatory consumer rights available under the laws of your place of residence.

Contact Us

If you have questions about purchasing, delivery, returns, refunds, these Terms of Use, or an order problem, please contact us:

Brand Name: Pawlorette
Company Name: NOBLE DESIGN LIMITED
Registered Address: Flat/Unit 205, 2/F, Free Trade Centre, No. 49 Tsun Yip Street, Kwun Tong, Kowloon, Hong Kong
Email: service@pawlorette.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.