Terms of Service

Last updated: September 16, 2026

These Terms and Conditions govern purchases made through pawlorette.com (“Pawlorette”), an online store operated by NOBLE DESIGN LIMITED. By placing an order through the website, you enter into a purchase transaction with NOBLE DESIGN LIMITED, subject to these Terms and the policies published on our website.

These Terms of Service govern your access to and use of pawlorette.com and any purchases made through our online store.

Pawlorette is owned and operated by NOBLE DESIGN LIMITED.

Throughout these Terms, “Pawlorette,” “we,” “us,” and “our” refer to NOBLE DESIGN LIMITED.

Pawlorette is an online retail store operated by NOBLE DESIGN LIMITED. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through pawlorette.com.

By visiting our website, placing an order, or using our services, you agree to these Terms and the policies referenced on our website. If you do not agree, please discontinue use of the website.

Online Store Terms

You must be legally capable of entering into a binding agreement in your jurisdiction to use this website or make a purchase.

You may not use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose. You must not introduce malicious code, interfere with website security, or disrupt our services.

Product Information

Pawlorette offers a curated selection of pet apparel and related accessories.

We make reasonable efforts to display product descriptions, measurements, materials, colors, prices, and images accurately. However, actual products may vary slightly due to screen settings, photography, manufacturing differences, or product updates.

Product availability, descriptions, and prices may be changed or corrected when necessary.

Sizing and Pet Safety

Customers are responsible for reviewing the applicable size guide and selecting products suitable for their pet’s measurements, body shape, and comfort needs.

Pet apparel should not restrict breathing, movement, vision, or normal activity. Supervise your pet when introducing a new item and discontinue use if the product causes discomfort, becomes damaged, or presents a potential hazard.

Orders

To place an order, select the product and available options, add it to your cart, and complete payment through checkout.

Submitting an order does not guarantee acceptance. We may refuse or cancel an order due to payment failure, suspected fraud, incorrect pricing, inventory shortages, shipping restrictions, or other reasonable circumstances.

If we cancel an order after payment has been collected, an eligible refund will be issued to the original payment method.

Customers must provide complete and accurate billing, shipping, and contact information.

Prices and Payment

Product prices, shipping charges, taxes, discounts, and the final order total will be displayed during checkout.

Available payment methods will be shown at checkout and may be processed by third-party payment providers. Payment must be successfully authorized before an order can be processed.

Shipping and Delivery

Processing times, estimated delivery periods, shipping fees, fulfillment information, and tracking procedures are explained in our Shipping Policy or displayed during checkout.

Delivery estimates are not guaranteed. Delays may occur because of carriers, customs processing, weather, public holidays, incorrect addresses, or other circumstances beyond our reasonable control.

Once available, tracking information will be sent to the email address provided during checkout.

Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

To request a return, contact service@pawlorette.com before sending an item back. Customers must follow the eligibility requirements and return instructions stated in that policy.

Approved refunds will be issued to the original payment method after the eligible returned item has been received and inspected.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We will try to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or shipment preparation.

Intellectual Property

All website content, including text, graphics, logos, product images, designs, and other materials, belongs to Pawlorette or its applicable licensors and is protected by intellectual-property laws.

You may not copy, reproduce, distribute, modify, or commercially use website content without prior written permission.

Third-Party Services

Our website may contain links to or integrations with third-party services, including payment providers, shipping carriers, and other service providers.

We are not responsible for the content, availability, security, or practices of third-party websites or services. Your use of those services may be subject to their own terms and policies.

Disclaimer and Limitation of Liability

To the extent permitted by applicable law, our website and services are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, secure, or error-free.

Pawlorette and NOBLE DESIGN LIMITED will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website, services, or products, except where liability cannot legally be excluded.

Nothing in these Terms limits any consumer rights or remedies that cannot be excluded under applicable law.

Privacy

Our collection, use, and protection of personal information are described in our Privacy Policy.

By using our website, you acknowledge that your personal information may be processed as described in that policy.

Changes to These Terms

We may update these Terms of Service to reflect changes to our services, business practices, or legal obligations.

Updated Terms will be published on this page. The “Last updated” date will indicate when the latest revision was made.

Contact Information

If you have questions about purchasing, delivery, returns, refunds, these Terms, or an order problem, please contact us:

Brand Name: Pawlorette
Company Name: NOBLE DESIGN LIMITED
Registered Address: Flat/Unit 205, 2/F, Free Trade Centre, No. 49 Tsun Yip Street, Kwun Tong, Kowloon, Hong Kong
Email: service@pawlorette.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.