Payment & Security
This Payment & Security Policy explains how payments for purchases made through Pawlorette are processed and protected.
Pawlorette is owned and operated by NOBLE DESIGN LIMITED.
Accepted Payment Methods
The payment methods available for your location will be displayed during checkout. Availability may vary depending on your country, currency, device, and payment provider.
Payment must be successfully authorized before an order can be processed.
Prices and Currency
Product prices, discounts, shipping fees, taxes, and the final order total will be displayed at checkout before payment is submitted.
If your payment method uses a different currency, your bank or payment provider may apply currency-conversion rates or additional fees. Pawlorette does not control these charges.
Secure Payment Processing
Payments may be securely processed by third-party payment providers. Pawlorette does not directly store complete payment-card numbers or security codes submitted through checkout.
Payment information transmitted during checkout is protected using security measures provided by our website platform and payment processors. However, no online transmission or electronic storage method can be guaranteed to be completely secure.
Payment Authorization
When you place an order, your payment provider may authorize or charge the applicable amount.
An order confirmation indicates that we have received your order but does not guarantee final acceptance. We may request additional verification or cancel an order due to payment failure, suspected fraud, pricing errors, inventory shortages, or other reasonable circumstances.
If a canceled order has already been charged, an eligible refund will be issued to the original payment method.
Failed or Declined Payments
Payments may be declined because of incorrect billing information, insufficient funds, security restrictions, or a decision made by your bank or payment provider.
If payment fails, please verify your information, contact your payment provider, or try another payment method available at checkout.
Duplicate or Unrecognized Charges
If you notice a duplicate or unrecognized charge, please contact us with your order number, the charge amount, and relevant transaction details.
For your security, never send complete card numbers, passwords, or security codes by email.
Fraud Prevention
We may review, delay, refuse, or cancel transactions that appear unauthorized, fraudulent, or unusually high-risk. Additional information may be requested to verify the purchaser’s identity, billing details, or payment authorization.
Refunds
Approved refunds will be issued to the original payment method in accordance with our Return & Refund Policy.
Additional processing time may be required before the funds appear in your account. This timeframe is determined by your bank or payment provider.
Contact Us
If you have questions about a payment, charge, refund, or transaction, please contact us:
Brand Name: Pawlorette
Company Name: NOBLE DESIGN LIMITED
Registered Address: Flat/Unit 205, 2/F, Free Trade Centre, No. 49 Tsun Yip Street, Kwun Tong, Kowloon, Hong Kong
Email: service@pawlorette.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1-2 business days.